Betfair Reviews

They responded extremely quickly to the blip I had using their system and sorted it all out for me in less than 15 minutes

Date of experience: 22 April 2024

They sent me a very dodgy email wanting all my personal details, when I tried responding, I received a mailer demon so Googled official site, used that email and guess what mailer demon again. Has anyone else had this happen?

Date of experience: 22 April 2024

They try to charge a ridiculous 20% commission when you start making any real money on their site.
And they only show you betting records going back 3 months.
Just an annoying company to deal with. I recommend Matchbook, BETDAQ or Smarkets.

Date of experience: 19 April 2024

I signed up for enhanced odds, I noticed the criteria was deposit £10. I deposited 2 x £5. I spoke to Sajac and he ensured me that I had met the criteria (screenshot this). When the bet came, I did not get what was offered and confirmed. When I spoke to a second person, Deepika she said that Sajac never said I meet the criteria. I even zoomed in and circled and continued to say he never said that and simply closed the conversation. I’ve honestly not known anything like it. Frustrating that there doesn’t seem to be an option here to upload the photos.

Date of experience: 17 April 2024

Betfair was a bit of a nightmare getting though security problems especially as my wife also has an account and Betfair seem to think it was a duplicate account and chose to suspend mine after my wife funded her account. Finding how to contact someone to speak to is a mission when you can't log in. Luckily I managed to talk to agent Yash via a chat box and we eventually goy my account un-suspended. The whole experience was stressful, but ultimately successful.

Date of experience: 10 April 2024

Great Customer service. Especially since i can compare with other Bookies, like Skybet. No waiting for Live Chat and everything was resolved right away. Very nice and polite customer service representatives. Professional services.
I chat with Maria and she very nice and helpful girl she done her job and give all answers to my questions very kindly and sweet.
Thanks Maria xx

Date of experience: 06 April 2024

Signed up for 30-1 odds on Man City real Madrid’s promo for over 0.5 and betfair refused to honour the promotional deal. Absolute scam

Date of experience: 17 April 2024

Great betting app
Got myself signed up no problem
Won a bet,let me withdraw and the money was in my straight into my bank
What more you could ask for

Date of experience: 17 April 2024

Like a lot of people, I wanted to place a bet on the Grand National. Bet 365 allowed me to open an account and accepted my payment of 20 euros. Then my 2 attempts to validate my ID were rejected, depite submitting my own Spanish id card and my UK passport. They then closed/ blocked the account so I could no longer access it, keeping the 20 euros. Chat was useless, just saying before I could withdraw the money, I needed to verify my ID, which I had already tried to do twice and was rejected by them. Bunch of scammers and still waiting for resolution and my refund. I wont let it drop. How can you take cash of people (unverified) and then say, oh we dont believe its you!!! Be warned, avoid, they ruined what was supposed to be a family gathering to bet on and watch the National.

Date of experience: 13 April 2024

I opened an account at the beginning of the year but after depositing and having a couple of bets on the horses they shut me down. I had already sent the compliance team what they wanted so made contact with them as no explanation had been given, plus I still had a couple of hundred quid in my account. They asked for a copy of my debit card with the last 4 digits visible. I sent this but heard nothing. I emailed several times and a month later they responded, asking for my debit card with the first 6 digits visible. It seemed like they were just playing for time but I sent it. 6 weeks later and nothing. Again, I have emailed, been on live chat, but have been completely ignored. Having spent almost an hour on live chat, the agent simply said I need to sent it again! This has been going on for 2.5 months. No explanation of why they closed my account. They still have my money. Their customer service is useless and they are complete amateurs.

Date of experience: 17 April 2024

Great Customer service. Especially since i can compare with other Bookies, like Skybet. No waiting for Live Chat and everything was resolved right away. Very nice and polite customer service representatives. Professional services. It is he only Bet exchange service i will use. And Sportsbook is amazing too.

Date of experience: 03 April 2024

Sign up to their offers, you click verify by sms, just takes you to a terms and conditions page with no option, you then go on live chat, get sent a link that just doesn't work, and my Mrs is good with technology and even she couldn't figure it out. Cowboys. Avoid them.

Date of experience: 13 April 2024

Had a great human support me today on Betfair, Rohitha. I don't know site very much till i navigate it more, but she managed to get my funds back as i had binned the bets and thought funds would return instantly which wasn't the case. All good in the end got my funds back. Still think it would have been sooooo much quicker if I had spoken with someone instead of typing over and over. Anyway this is the state of the world at present. But many thanks Rohitha for being patient and answering my concerns.

Date of experience: 05 April 2024

What a super scam it is.
Over the 2 ladt months they gave me 2x1£ free bet
I bet horses.
2 times won
2 free bets
No pay at all
What a joke
What is the point of sending me offers
Hahaha
Cheap bookies😂😂😂
Not recommended

Date of experience: 20 April 2024

Betfair/Paddy Power are so bad they've taken to posting fake positive reviews on Trustpilot. How embarrassing!

Worst odds, worst customer service, slots never pay out, exchange charges 20%+ commission and has no customers and only bots flashing on the screen. Stay away from these crooks for your own safety.

Date of experience: 06 April 2024

Basically try to scam you, made an account to get the deal of free spins, all is okay. Then I go to take out the 7 pound, they need picture proof, of address, income, passport, valid ID and one other thing.

Funny how they don’t need anything to take your money, but soon as you want to withdraw anything, they give you 6-7 hoops to jump through.

I’d avoid this at all costs. Scammers.

Date of experience: 12 April 2024

Bet Fair is always helpful and understanding. All the customer service staff are very polite.

Date of experience: 17 April 2024

The staff, NOT the management. They are faceless, spineless and pathetically hide behind " your complaint will be dealt with by email " No chance of a discussion then ?

Date of experience: 04 April 2024

Great service, dealt with issue quickly

Date of experience: 21 April 2024

I couldn't withdraw my funds to my Irish bank account even though I deposited over 5k using that card. The team are going to change my account to euros so I can withdraw it tomorrow between 9am and 5pm. I will be back to update this review after I talk to Betfair tomorrow. I spent about 5 hours on chat to get to this point.

Date of experience: 27 March 2024